FAQs - DecoStag | Curated Wall Art Prints

Frequently Asked Questions

We’ve gathered the most common questions from our customers to help you find answers quickly. Can’t find what you’re looking for? Contact us anytime!

1. Orders & Payment

Q: How do I place an order?
A: Browse our curated collections, select your artwork, choose the size and print options, and add it to your cart. Complete the checkout using your preferred payment method.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shopify Pay for fast and secure checkout.

Q: Can I modify or cancel my order after placing it?
A: Once production has started, we cannot modify or cancel printed orders. Contact us immediately if your order hasn’t entered production yet.

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2. Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide! Your artwork is printed and dispatched from the facility closest to your location for faster delivery and reduced shipping costs.

Q: How long does it take to process and deliver my order?
A:

• Processing: 2–5 business days to print and prepare your order.

• Estimated delivery:

  • United States & Canada: 3–7 business days

  • United Kingdom & Europe: 3–7 business days

  • Australia & New Zealand: 4–9 business days

  • Asia & Middle East: 5–10 business days

  • Rest of the World: 7–15 business days
    Times may vary due to local postal services or customs.

Q: Will I receive a tracking number?
A: Yes! You’ll get an email with tracking details as soon as your order ships.

Q: Are there customs fees or import taxes?
A: International shipments may be subject to duties or taxes, which are the responsibility of the recipient.

Q: How is the artwork packaged?
A: Prints are shipped rolled in durable tubes to ensure they arrive in perfect condition, ready to frame.

Q: What if I enter the wrong shipping address?
A: Double-check your address at checkout. Once your order is dispatched, we cannot reroute it, and incorrect addresses may cause delays or extra fees.

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3. Returns & Refunds

Q: Can I return a printed artwork?
A: Because all printed artworks are made-to-order, we cannot accept returns or refunds once production begins.

Q: What about digital downloads?
A: Digital downloads are non-refundable due to instant access upon purchase.

Q: What if my order arrives damaged, defective, or incorrect?
A: Contact us within 7 days at support@decostag.com with photos. We’ll review your case and offer a replacement or refund if appropriate.

Q: Are there any non-returnable items?
A: Yes. The following are non-returnable unless damaged or incorrect:

• Made-to-order printed artworks

• Digital downloads

• Sale items or gift cards

Q: How does the EU 14-day cooling-off period affect my order?
A: Made-to-order artworks are considered custom products under EU law, so the 14-day cancellation period does not apply. Digital downloads are also exempt once download has started.

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4. Artwork & Collections

Q: Are your prints original or licensed?
A: All prints are curated from independent artists or properly licensed. Each piece is professionally produced and unique.

Q: How do I choose the right size for my space?
A: Dimensions are listed on each product. Use a tape measure or painter’s tape on your wall to visualize placement before ordering.

Q: Can I request custom artwork?
A: Yes! Contact us with your ideas at support@decostag.com and we’ll let you know what’s possible.

 

5. Still Need Help?